Refund and Returns Policy

At CanaMood, customer satisfaction is our top priority. We strive to provide high-quality digital products that meet your advertising needs. However, we understand that there may be instances where you need to request a refund or return. Please read our policy below for detailed information on how to proceed.

Eligibility for Refunds:

1. Digital Products:
   • Due to the nature of digital products, refunds are only granted under specific conditions:
     • The product was not delivered or is inaccessible.
     • The product is significantly different from its description.
     • Technical issues that cannot be resolved by our support team within a reasonable time frame.
2. Request Period:
   • Refund requests must be made within 14 days of purchase. Requests made after this period will not be eligible for a refund.

Non-Refundable Items:

• Customized or personalized digital products are non-refundable unless there is a significant issue that cannot be resolved.
• Products purchased at a discount or as part of a bundle may not be eligible for a refund.

How to Request a Refund:

1. Contact Us:
   • Send an email to our support team with the following details:
     • Your name and contact information.
     • Order number and date of purchase.
     • Detailed description of the issue and reason for the refund request.
2. Review Process:
   • Our team will review your request and respond within 5 business days. We may request additional information or evidence to support your claim.
3. Approval and Processing:
   • If your refund request is approved, the refund will be processed to your original payment method within 7-10 business days. You will receive a confirmation email once the refund is initiated.

Changes to This Policy:

CanaMood reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.