Refund and Returns Policy
At CanaMood, customer satisfaction is our top priority. We strive to provide high-quality digital products that meet your advertising needs. However, we understand that there may be instances where you need to request a refund or return. Please read our policy below for detailed information on how to proceed.
Eligibility for Refunds:
- Digital Products:
- Due to the nature of digital products, refunds are only granted under specific conditions:
- The product was not delivered or is inaccessible.
- The product is significantly different from its description.
- Technical issues that cannot be resolved by our support team within a reasonable time frame.
- Due to the nature of digital products, refunds are only granted under specific conditions:
- Request Period:
- Refund requests must be made within 14 days of purchase. Requests made after this period will not be eligible for a refund.
Non-Refundable Items:
- Customized or personalized digital products are non-refundable unless there is a significant issue that cannot be resolved.
- Products purchased at a discount or as part of a bundle may not be eligible for a refund.
How to Request a Refund:
- Contact Us:
- Send an email to our support team with the following details:
- Your name and contact information.
- Order number and date of purchase.
- Detailed description of the issue and reason for the refund request.
- Send an email to our support team with the following details:
- Review Process:
- Our team will review your request and respond within 5 business days. We may request additional information or evidence to support your claim.
- Approval and Processing:
- If your refund request is approved, the refund will be processed to your original payment method within 7-10 business days. You will receive a confirmation email once the refund is initiated.
Changes to This Policy:
CanaMood reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.